A business that runs better, without you running everything.
Better service for your customers. Less pressure on your team. More time for life outside work.
We advise owners of service businesses. We look at how your customers are served and how your team works, show you what to improve, and help you put it in place.
Businesses we advise
Pick your business to see a real situation, what we'd change, and the result.
- Plumber
- Electrician
- HVAC
- Locksmith
- Garage Door Repair
- Cleaning Co.
- Real Estate
- Lawyer
- Accountant
- Dentist
- Chiropractor
- Spa
- Auto Repair
- Salon
- Barber Shop
- Gym
Where your business gets stuck
Most of what customers feel starts behind the counter.
A long wait, a slow reply, a visit nobody followed up on. These usually come from how the work is set up, not from people who don't care. When you're running the business every day, they're hard to spot.
Your customers
How they find you, book, get served and come back. Where they wait, get confused or give up.
Your team
What slows them down each day. Handoffs that break, work done twice, and the same questions answered over and over.
You, the owner
What you can see and what you can't. Where time and money slip away, and what still needs you to step in.
We find the problem before we pick the tool.
Five steps, from the first conversation to changes that last.
Listen
We talk with you and your team, and walk through your business the way your customers do.
You get: the full picture
Diagnose
We map where customers and staff get stuck, and why it happens.
You get: the real causes
Recommend
A short plan in plain language, ranked by what will help your business most. Some changes are process, some are training, some are tools.
You get: a clear plan
Put it in place
We make the changes with your team, whether that's process, training or tools, and show everyone how they work.
You get: changes that stick
Check and adjust
We go over the results with you and fine-tune until the changes hold.
You get: results you can measure
Ways to work with us
Start with a session. Go further when it makes sense.
Everything starts with a conversation about one real problem in your business. From there, you decide how far to go.
1 · Start
One hour on one real problem.
2 · Fix
We walk your business the way a customer does.
3 · Build
We make the changes with you.
Where technology helps
Tools that handle the follow-through for you.
A missed call. An unanswered review. A forgotten appointment. We put the right follow-through in place so those moments don't become lost customers.
A busy moment doesn't cost you the booking. When you can't pick up, the caller gets a text and can book.
Can't pick up mid-haircut? The caller gets a text and books with you, not the shop down the street.
Calls get answered and booked while you work and after you close.
A call after you close still gets answered, so Tuesday's oil change stays with you, not the next shop.
Fewer empty chairs from forgotten visits. Customers get a reminder and an easy way to rebook.
Customers get a reminder the day before, so they show up and keep coming back to you.
Reviews from over 50 sites land in one place, and each gets a warm reply that you approve.
Every review gets a warm reply, so regulars feel heard and new customers pick you.
Visitors to your site get their questions answered and can book.
A visitor asks about classes at 11PM and books with you before checking another gym.
Your posts go out on all your main channels, so customers keep seeing you.
Your posts keep going out, so customers think of you first, not the place next door.
We don't hand you the whole list. We set up only what your plan calls for.
Integrations
Keep the tools you already know.
Your calendar, payments, messages and reviews stay where they are. We connect them so nothing gets missed.
Apps
- Google Calendar
- Stripe
- QuickBooks
- Slack
- Shopify
- Canva
- Calendly
Review sites
- Yelp
- Tripadvisor
- Trustpilot
- Airbnb
- Amazon
- Zillow
- DoorDash
- Indeed
40+ apps and 50+ review sites. If you use it, chances are we can connect it.
Advisors who've worked the front line.
More than 20 years in customer service, retail and sales leadership: behind the counter, running teams across dozens of stores, and managing major business accounts with owners and executives. We know what it takes for a change to stick with a team.
We work directly with service-business owners. We watch how your customers are served, listen to your team, and help put the right changes in place.
- Based in Las Vegas and available to owners in other states
- Service in English and Spanish
- A dedicated advisor who knows your business
- Nothing changes without your approval
FAQ
Questions owners ask.
Who do you work with?
Owners of service businesses: plumbers, electricians, HVAC, locksmiths, garage door repair, cleaning companies, real estate, lawyers, accountants, dentists, chiropractors, spas, auto repair, salons, barber shops, and gyms.
Do you only work in Las Vegas?
Las Vegas is home, and we're glad to meet in person here. If your business is in another state, we can still work together by video.
What happens when we first talk?
We ask how customers find you, book, and come back, and how your day goes. We'll tell you honestly what we see. If you don't need outside help right now, we'll tell you that too.
What does it cost to start?
One hour on one real problem, in person or by video, for $300. You get a written plan for what to change first. Making the changes is quoted separately, and the $300 is credited if you go further.
Do I have to change the tools I use?
No. We keep the tools you already know, like your calendar, phone, and booking system, and connect what we set up to them.
Will my customers know they're talking to AI?
Yes. Your assistant tells callers it's your business's assistant, and replies to reviews wait for your approval before they go out.
Do I need all six services?
No. We start with what's costing you the most, like missed calls or no-shows, and only set up what fits your business.
Can we work in Spanish?
Yes. We work in English and Spanish.
Do you train my team?
When you ask us to. We train your team on the customer experience, from greeting to service, and on any new tools we put in place.
Curious where your customers are slipping away?
Start with a conversation about your business. We'll tell you honestly what we see, and you'll leave with a clear idea of where to start. And if you don't need outside help right now, we'll tell you that too.
